Recognized by Another Top Three Hospital! HealthyWay Successfully Wins the Bid for Companion Service of Fuzhou Hospital of Traditional Chinese Medicine

Recently, the winning bid result for the companion service procurement project of Fuzhou Hospital of Traditional Chinese Medicine was announced. HealthyWay won the bid with high scores relying on its mature standardized service system and rich on-site operation experience.

This is the second time that HealthyWay has obtained the official companion service cooperation qualification with a public top three hospital in Fujian within one month after winning the bid for Fuzhou Second General Hospital in July, which fully confirms that the company's standardized companion service system is mature and reliable and has the ability of replicable implementation.

As a municipal third-class A comprehensive traditional Chinese medicine hospital, Fuzhou Hospital of Traditional Chinese Medicine has introduced compliant third-party companion services through public procurement this time, and incorporated HealthyWay's standardized companion services into the in-hospital supporting system for traditional Chinese medicine diagnosis and treatment.

For the elderly who seek medical treatment alone, patients with limited mobility, and people who seek medical treatment in other places without relatives or friends accompanying them, the hospital has opened official regular companion service reservation channels. Relying on the full assistance of professionals, it helps patients efficiently complete various medical treatment links and alleviates the anxiety and inconvenience of seeking medical treatment alone.

This project creates a convenient service matrix covering the whole medical treatment cycle, which is divided into three categories: full-time companion service at multiple time periods, entrusted agency service, and delayed service, covering all medical treatment links before, during and after diagnosis:

✅️Full-time companion service (2 hours/4 hours/8 hours): Including a full set of convenient services such as medical treatment route guidance, medical treatment material reminder, registration and waiting for diagnosis, accompanying diagnosis, medical order recording, payment and inspection guidance, wheelchair pushing, drug checking, report sorting, and real-time synchronization of the patient's situation with family members.

✅️Entrusted agency service: It can undertake more than 20 businesses such as collecting various documents/drugs on behalf of others, handling admission and discharge procedures on behalf of others, medical insurance filing, and application for special diseases.

✅️Delayed service: As a delayed supplement for the overtime of the full-time companion service.

All services only provide non-diagnosis and treatment assistance such as process agency. The charging rules are uniformly publicized, and the settlement is implemented in accordance with the discount standard of the winning bid, with full transparency and no hidden consumption.

To ensure the high-quality implementation of various services, HealthyWay has established a complete standardized operation and control system to fully standardize the service standards of the whole process:

✅️All companion service providers have completed special training on medical common sense, hospital infection norms, and emergency disposal and receive regular retraining.

✅️Relying on the in-hospital on-site team and the unified customer service center of the whole province to achieve all-weather response, and simultaneously establish a patient privacy protection mechanism, with special medical insurance for doctors and patients to improve risk coverage.

✅️The whole service process is subject to the hospital's normalized supervision and management. The collaborative mode of "traditional Chinese medicine diagnosis and treatment + professional companion service" is used to divert basic work processes, reduce the non-diagnosis and treatment work burden of medical staff, and comprehensively improve the medical comfort of special groups.

Winning the companion service projects of two top three hospitals in a row within one month is a high recognition of HealthyWay's companion service operation strength, service quality and compliance management by major medical institutions, and also creates a replicable practical model for medical institutions in Fujian Province to introduce standardized third-party companion services.

In the future, HealthyWay will continue to polish exclusive companion service solutions adapted to different medical institutions, continuously enrich convenient service scenarios, resolve the pain points of the masses in seeking medical treatment with standardized and warm full-time companionship, and help hospitals upgrade their convenient service systems.