HealthyWay × Fuzhou Second General Hospital: Official Companion Service Officially Launched, Professional Care Guards You Throughout
On August 10, 2026, the official companion service co-launched by Fuzhou Second General Hospital and HealthyWay was officially put into operation in the hospital.
This marks that from now on, elderly patients visiting the hospital alone, pregnant women with mobility difficulties, and people seeking medical treatment in other places without companions can all make appointments for the "officially certified" professional companion service of the hospital through the hospital's formal channels.
Currently, the HealthyWay companion team has been on duty and is carrying out services in an orderly manner in Fuzhou Second General Hospital.
Companion accompanying the patient for examination
01 Full-scenario Coverage, Connecting the Entire Medical Process
The companion service launched this time focuses on removing every obstacle for patients in the hospital.
To this end, the service fully covers the entire in-hospital process scenarios such as medical companion, exclusive companion for single examination, pre-operative examination accompaniment, as well as ticket collection on behalf, medicine collection on behalf, and handling of admission and discharge procedures on behalf.
In actual service, from pre-consultation communication, hospital reception, registration and triage, doctor consultation, accompanying examination, payment and medicine collection, to handling discharge procedures, the companion will be familiar with the patient's needs in advance, plan the path scientifically, and provide full-process companionship and guidance.
Companion guiding the patient to operate the intelligent terminal
Thus, it achieves the purpose of accurately eliminating medical obstacles such as patients' unfamiliarity with the hospital environment and difficulty in operating intelligent devices, effectively relieves the toil and tension of special groups, reduces the threshold for medical treatment, and allows patients to truly focus their energy on treatment itself.
02 High-standard Team, Professional, Stable and Familiar with Hospital Conditions
HealthyWay has formed a highly stable professional companion team. All companions must have relevant academic qualifications, health certificates, no criminal record certificates, and hold relevant professional qualification certificates issued by the human resources and social security department. In addition, at least 2 companions with English or local dialect (Fuzhou dialect) communication skills are specially equipped to accurately serve foreign and local elderly patients.
Before taking up their posts, the team has systematically completed special training such as basic medical knowledge, in-hospital infection prevention and control standards, and emergency handling of sudden situations, and will receive re-training and assessment every month thereafter to ensure that the service capability is always up to standard.
At the same time, all companions have been deeply familiar with the building distribution, department locations and medical treatment routes of Fuzhou Second General Hospital in advance, and can quickly guide patients to their destinations, reducing unnecessary back-and-forth.
03 Full-dimensional Supervision, Hospital-side Fully Knowable and Controllable
During the cooperation period, HealthyWay actively incorporates the entire service process into the hospital's normalized supervision system and strictly abides by the hospital's management standards.
Fuzhou Second General Hospital adopts an all-round supervision mode of "online + offline" dual track:
✅️ Online: Open all permissions of the companion management system to the hospital management terminal, realizing real-time query and full-process traceability of data such as orders, service duration, patient evaluations, and companion trajectories.
✅️ Offline: The hospital's customer service center and other functional departments establish a monthly spot check and annual comprehensive assessment mechanism.
04 Establishing a Cooperation Benchmark, Jointly Drawing a New Chapter of Benefiting the People
The cooperation between HealthyWay and Fuzhou Second General Hospital is an innovative practice with "official cooperation, professional team, and full-process supervision" as the core.
It not only fills the care gap for special groups in seeking medical treatment with the trustworthy strength endorsed by the hospital, making convenience and benefit for the people more than just a slogan; but also strongly verifies that under a strict and transparent supervision framework, third-party professional services can be safely and efficiently integrated into the public hospital service ecosystem, helping to improve patients' comprehensive satisfaction and the brand warmth of the hospital.
Starting from this benchmark, HealthyWay will continue to deepen the compliant and transparent companion service mode, actively cooperate with more medical institutions, and make professional and warm companion services a standard configuration of modern hospital services, warming every medical seeker in need.